“The ability to have positive, successful conversations with internal partners about difficult topics is critical to my role. I feel like I've been going through these conversations blind - and now my eyes are open. With practice and application of the new skills I'm looking forward to being much better at having these conversations.”

—VP of Training

Results + Relationship Skills = Sustainable Success

Training Programs

Crucial Conversations®

Create Open Dialogue and Resolve Disagreement

If it's a problem with poor quality, declining customer satisfaction, or strained relationships, you need to be able to talk honestly. Crucial Conversations Training teaches skills for communicating when stakes are high, opinions vary, and emotions run strong. You'll learn how to speak with complete candor (no matter the topic) and complete respect (no matter the person). Put our award-winning training to work and you'll be able to surface the best ideas, make high-quality decisions, and act on those decisions with unity and commitment.

Use when:

  • People cannot resolve conflicts or come to an agreement.
  • Good ideas are not heard or remain hidden.
  • People withhold feedback and important information from management.
  • Your projects require collaboration from various individuals and stakeholders.
  • Important decisions must be made.
  • There are undiscussable issues.
  • You do not know how to start tough conversations.
  • The environment seems emotional and political.
Crucial Conversations®

Crucial Conversations Training teaches skills for creating alignment and agreement by fostering open dialogues around high-stakes, emotional, or risky topics—at all levels of your organization.

By learning how to speak and be heard (and encouraging others to do the same), your organization will begin to surface the best ideas, make the highest-quality decisions, and then act on those decisions with unity and commitment.